- At 6Motion, your trust is of utmost importance to us. We constantly strive to protect your confidential information which includes all ordering information. We do not disclose any customer information to any companies or individuals not relating to our customer service or order processing.
- To ensure you receive order receipts and shipment notifications from us, be sure to add the domain “@6motion.com” to your Safe Senders list.
- Call, fax, or e-mail for a shipping quote on quantities greater than what is available online.
- Shipments to apartments will require a delivery signature.
- If requested, we will confirm your order.
- Checks returned for non-sufficient funds incur a $35.00 penalty.
CATEGORIES
Order Information
- How do I place an order?
- How long will it take for my order to be processed?
- Where is my order?
- Can I add/modify my order once it’s been placed?
- Can I change the delivery address on my order?
- Can I cancel my order?
- How can I pay?
- Do you accept purchase orders?
- What items do I need to order to make my project work?
- How do I know how much shipping will cost for my order?
- Will I be charged customs duties and taxes for my international order?
- Additional Information
How do I place an order?
The quickest and easiest way to place an order is through our website.
How long will it take for my order to be processed?
Orders that are placed with our standard shipping method are normally processed and shipped within 1-3 business days, but may take up to 5 business days to be processed and shipped if the order requires assembly or modifications. If you place an order before 12pm CST on any business day and select an expedited shipping method, we will do our absolute best to ship the order out that day. Please note, if the order requires assembly or modifications, same-day shipping may not be possible, even if you place your order before 12pm CST and select an expedited method.
Where is my order?
You will receive an email with your USPS, FedEx, or UPS tracking number as soon as your order has been shipped, which will allow you to track the status of your delivery.
Can I add/modify my order once it's been placed?
Unfortunately, we are not able to add or remove items once your order has been placed online.
Can I change the delivery address on my order?
Once an order has been shipped, we are not able to change the delivery address. Please make sure the delivery address you enter upon submitting your order is correct; the same information will be sent directly to the shipping carrier for delivery.
Can I cancel my order?
If you wish to cancel your order for any reason, please contact us as soon as possible. Please send me email: order@mercruymotion.com,so we may attempt to cancel your order before it is processed and/or shipped. A service fee may be charged for any cancelled order.
How can I pay?
We accept Stripe, Paypal, and business account. Please note, if pay via our company business account ,we may wait to process your order for up 5-7 days upon receipt of payment, or until your check clears our bank. If you are paying via Wire Transfer, after you have placed your order on our website, we will email you with a copy of your order (estimate), which will include a $30.00 wire transfer fee. We will also send you instructions for how to complete your wire transfer payment. Once your payment has been received, we will process and ship your order.
Do you accept purchase orders?
We only accept purchase orders from company. If you have not ordered from us before, please complete and sign our Purchase Agreement, and email the completed form to order@mercurymotion.com. Follow the steps below to place an order using a Purchase Order.
- Place your order directly through our website, and select “Check” as the payment method.
- Once you have submitted your order, an estimate (quote) will be generated and emailed to you. This reserves the inventory for the items included on the order for 5 days, but we will not process and ship your order until we have received the PO.
- After you have received the approved PO from your school, email a copy to order@mercurymotion.com, and reference the estimate number that you received after placing your order on our website.
- We will then process and ship your order, and email a copy of the invoice to the designated contact for payment.
What items do I need to order to make my project work?
Click here for Tech Support
How do I know how much shipping will cost for my order?
Each order will include 30US dollar only.
Will I be charged custom's duties and taxes for my international order?
All international shipments are subject to custom’s fees. Duties and taxes are NOT paid for by us. Any and all custom’s duties, taxes, and other fees are paid for by the recipient of the order, and are due upon delivery of the order. If you refuse to pay the duties and taxes upon delivery, the order will be considered abandoned, and you will not receive a refund for the amount you paid to ServoCity for the order. For more information regarding your country’s import fees, please contact your local customs authorities.
